Agility & Adaptability are two very important factors that businesses need in these changing and competitive times. The principles of Agile Software Development are rapidly being adopted by the service management industry.
Here are some tips to help you make your IT Service Management agile:
1. Individuals and interactions over processes and tools
2. Working software over comprehensive documentation
3. Customer collaboration over contract negotiation
4. Responding to change over following a plan
How have you adopted agility to your service management processes? Share with us!