What do you think is the most important challenge/opportunity for ITSM teams as we exit 2021 (and hopefully the tail end of the global pandemic) and enter 2022?
Please let me know in the comments.
"The one big thing"?
Userlevel 7
+10
Userlevel 7
+10
To get you thinking, as we entered 2021, ITSM.tools readers were looking for help with the following key areas:
- Digital transformation/digital workflows
- Artificial Intelligence (AI)/machine learning
- Automation
- People (including attitude, behavior, and culture (ABC))
- Enterprise service management and ITIL 4 (joint)
Source:Â https://itsm.tools/hottest-itsm-trends-topics-2021/
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