What are some prerequisites for an AI-powered ITSM solution?

  • 23 August 2021
  • 1 reply

Userlevel 7
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Let’s face it, Artificial Intelligence is one of the hottest topics in the IT industry.

A recent Freshworks global survey revealed 93% of respondents have already deployed or started to explore with AI to augment their ITSM and ITOM modernization efforts.

Clearly, AI is top of mind for IT professionals!


To assess the benefits AI-enabled solutions can deliver, we partnered with IDG to provide insightful market research on “Rightsizing AI for ITSM and ITOM Success.

What are you looking for in an AI-enabled service desk solution?

1 reply

Userlevel 7
Badge +10

My Other is: Better business operations and outcomes.