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Hi

Have you integrated a solution like messagebird (IVR) in front of On Call Management to solicit the agent of the current shift?

Vhat solution did you use and how did you integrate it?

Thx.

Regards

Yohann

Hello Yohann,

We have integrated Twillio for our IVR

Hi
How did you integrate Twilio with Freshservice? I don't see any Twilio apps.
Have you documented this integration?
Thx

Hi
How did you integrate Twilio with Freshservice? I don't see any Twilio apps.
Have you documented this integration?
Thx


Sorry I am a bit confused. Are you talking about if agents will be called by an IVR when an incident happens or if agents will be called by an IVR when their shift starts?


 

i'm talking about “if agents will be called by an IVR when their shift starts”

Thx

Apologies for the late reply. 

Currently, only e-mail reminders can be sent out as a shift start notification. 
This is because we don’t want agents to start treating Phone or SMS as “regular” notifications and treat them as urgent or high priority whenever they come to them.

 

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