Question

Change Management Module - Cannot link changes to Software Assets

  • 11 January 2022
  • 1 reply
  • 9 views

We invested much time and effort to entering all of our IT assets - hardware and software. When we open Change tickets and want to reference the software, our software assets do not appear under the Software selection. This makes the tool far less appealing. We have teams assigned to different applications. Without noting the system, everyone sees all of the tickets instead of those relevant to them.. 


1 reply

Hi Gina,

Good point. Have you considered to manually create the software asset as a business service in the asset repository? Then association would be possible.

Perhaps not the cleanest solution, but that might help you for the moment until (if/when) product decides to make direct connections to software. 

I’ll leave it to product to comment on whether or not that is in the plans.

 

Best,

Joey

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