Hi @alyssia.correa and @Kamakshi V 

Hope you both are great.

This seems to be for Freshworks CRM, but was posted under FreshDesk.

Would you please mind moving it accordingly?

Regards,

Hi Guruprasath,

I hope you are doing well :)

I understand that you want to connect a telephony software with FW CRM. As @eeha0120 mentioned you can post the query on Freshworks CRM section. Also I would recommend Freshcaller integration here https://www.freshworks.com/freshcaller-cloud-pbx/signup/

Feel free to respond to this thread for any queries :)

Thank you