I have a question regarding the creation of Post Incident Reports for a Major Incident. The report is initially created in a Draft stage, and the Agent (or anyone with access to the tickets) can then set it to In Review.
Is there a way to automate the process so that when a report status is set to In Review, it sends an email or update to the Incident Manager?
Additionally, can permissions be configured to ensure that only Incident Managers can mark the report as Reviewed?
Hello, we are working on a Post Incident Approval flow which should help to solve for these usecases.
If you are interested in knowing more or connect with us to share inputs into design of this feature, you could book a time slot with me. We will love to hear your thoughts about it
Please use this link to book a slot - https://scheduler.zoom.us/aditya-raju-lamghare/all-things-itom
- Aditya, Senior PM - Freshservice ITOM
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