A month long line-up of learning sessions, networking opportunities and community activities
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The road to March Madness 🚀 | Take a look at your line-upMarch Madness
Spring, in the Northern Hemisphere, is almost upon us, and the Freshworks Refresh Community is ready to celebrate 🎉. We are super pumped to be hosting a range of activities in the community that are sure to set your heart racing. With an exciting lineup of learning sessions, community activities and giveaways, this is one court you absolutely want to be on! Week 1 - Demo district - There is no airball here, with the perfect set of demos of the top support questions answered by our inhouse experts from Freshdesk, Freshsales and Freshservice. Week 2 The community hunt - Think you can hit nothing but net? Hunt and peck through all of the new features and resources we released in the last few months to find the treasure and win a $25 gift card. Week 3 Courtside with community - Hang ten with the community ( and your favorite beverage ☕🧃) to get a roundup of what's happening on key topics. This quarter, we are talking about all things eCommerce and IT Operations Management. Week 4
Join in for a #CommunityChat | March 14 | Uninterrupted IT, Unstoppable Business#CommunityChat
Introducing #CommunityChat or as we call it ‘Courtside with community’, an informal conversation among community members over cups of our favorite beverage.I am currently writing this post with a tall glass of iced coffee in my hand This time around, we will be discussing all things ITSM - Topic of the hour: How to use ITSM & ITOM together to make your business unstoppable. Here’s a list of questions we’ll be tackling in this chat - What are the top priorities for IT leaders in 2022? How do IT leaders make the leap from tech leaders to business drivers? How to transition from traditional IT to DevOps? How to create delightful technology experiences for agents and employees? What are some challenges organizations face when setting up their enterprise service management, and what are the different solutions required to address them?How does it work?To answer a question, tag the answer with the corresponding number. For example, if you are answering the first question Q1, start your a
Community Spotlight: AMA with Freshservice MVP, Keefe Andrews, Director of IT, SpawGlassAsk Me Anything
Hola!! March is on a roll, we know, but it’s not ending soon. Up next, we have an exciting AMA session with our very own @keefe.andrews!The spotlight this time on this edition of the community take-over will be on Keefe Andrews, Director of IT at SpawGlass, a Freshservice customer and a Refresh Community Champion. Keefe was kind enough to answer some initial questions for us already, and we’ve got them here for you.Question 1: What has your journey using Freshservice been like? Question 2: What features have you derived the most value from during your time with Freshservice? Question 3: What does your time in the Refresh Community look like? Question 4: Do you have another example to include in the Freshservice Ninja Playbook? Question 5: What would you like to share with the Refresh Community?But this does not end here. Here’s an opportunity for you to connect and ask questions to Keefe on anything regarding his journey so far and his experience using Freshservice and the Refresh comm
[Event Recording] Virtual happy hour with Colin CrowleyHappy Hour
March (madness) IS upon us, Community folks! We are thrilled to present a slam-dunk event this month -A virtual Happy hour hosted by CX thought leader, @Colin Crowley In this edition we will be tackling the transformation of customer service into customer experience. This 60 minute interactive virtual workshop will dive deeper into the why, the when and the how. Have a question for Colin? Drop them in the comments below!
Community Spotlight: AMA with Freshdesk MVP, Kannan, Director of payments, ZaloraAsk me anything
Hello there,I come bearing some exciting news!! We are hosting our very first Community take-over The spotlight will be on Kannan, Director of Payments, Zalora, a Freshdesk customer, on March 22. Let’s take a look at their background -- This is a great opportunity for you and your team to connect with a Freshdesk customer, and ask any questions that can help you make the most out of our product. How does it work?Post your questions in the comments section below Kannan will monitor the post to answer your questions Engage in a conversation, ask follow up questions or share your two centsSee you on March 22 at 10:30 AM ET/ 9 PM IST
Courtside with Community ft. Tibor Shanto | March 16 | How to become a pro at sales prospecting#CommunityChat
Calling all sales enthusiasts,This one is for you! Welcome to another edition of the #CommunityChat, where we explore a relevant topic with specialists, and YOU. Theme: How to become a pro at sales prospecting In this session, we will be joined by @Tibor, a sales leader for over 25 years. Called a brilliant sales tactician, Tibor helps sales teams and organizations translate strategy to results through a focus on execution. Tibor develops salespeople who understand that success in sales is about Execution – Everything Else Is Just Talk! Here’s a list of questions we will be tackling - What qualification frameworks do you use to identify prospects? Is there a way to qualify your list of prospect, prioritizing those that are close to becoming sales opportunities? If yes, how do you do it? Prospects can be reached out to via email, social and cold calling. What form of communication works best for you? What are some tips to start a conversation with a prospect? Metrics are key to succe
The March Madness Treasure Hunt is on! | Win a prizeTreasure Hunt
Well hello Community! Happy March! Let’s shake things up a bit and have ourselves a fun treasure hunt 💎💎💎💎💎💎💎💎💎 Here are your ground rules -- The clue will lead you to a word, phrase, or topic hidden somewhere in the Refresh Community. Make your way through the community to find the right article. Label your answers from 1 - 7 and add the respective article links in the comment section of this thread. The first person to correctly find all the treasures will win a surprise prize! Treasure hunt ends March 11. Ready or not, here we go!
The Demo District | 3 key Freshservice features explained | March MadnessThe Demo District
Happy March, community We’ve got the perfect match-up for you as we kick start March madness, Freshservice customers!Presenting the Demo District, a visual space where you can deep-dive into the Freshservice universe. Spread across three videos, our product experts Anusha @Anusha, Prathiksha @prats and Sahana @Sahana Sekar give you a detailed low down on the following themes:New employee onboarding On-call managementThere are a host of takeaways, so listen in NEW EMPLOYEE ONBOARDING: ON-CALL MANAGEMENT: WORKFLOW AUTOMATOR: If you have any questions about these features, add them in the comments below, our product experts are at your service.What topics/ support questions would you like us to cover next? Tell us in the comments.
The Demo District ft. Freshdesk | 3 key features highlighted | March MadnessDemo
Hello Freshdesk folks We’ve teed up the perfect demo to kick start March (madness)Presenting the Demo District, a visual space where you can deep-dive into the Freshdesk universe. Product expert, @hemanth.ramya has lined up the perfect jump shot. Dive into the video to get your hands on Solutions and permissions Customized notifications Agent update/ addition If you have any questions about these features, add them in the comments below, our product experts are at your service.What topics/ support questions would you like us to cover next? Tell us in the comments.
The Demo District | 5 key Freshsales features previewed | March MadnessThe Demo District
Hey folks, It’s time for March (Madness)! The first match-up in this series is between Freshsales and you. Presenting the Demo District, a visual space where you can deep-dive into the Freshsales universe. Let product expert, @gururag.kalanidhi be your guide in this district. Hear him talk about key takeaways and insights into 5 features that can help you speed up Freshsales workflows. Topics we cover - 0.35 - Summary section1.05 - Deal rotting1.34 - Territories and auto assignment2.04 - Sales sequence2.26 - SMS If you have any questions about these features, add them in the comments below, Guru will assist you in finding a solution.What topics would you like us to cover next? Tell us in the comments.
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