{"totalCount":14,"payload":"\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8535\/replies\/36053\u0022\u003E\n Ability to create folders for reports in analytics\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8535\/replies\/36053\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8072\/replies\/36051\u0022\u003E\n Ticket Field Filter: Allow for NOT logic (Group !=)\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8072\/replies\/36051\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8072\/replies\/36050\u0022\u003E\n Ticket Field Filter: Allow for NOT logic (Group !=)\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8072\/replies\/36050\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8018\/replies\/36049\u0022\u003E\n Forms in Freshdesk\/portal\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8018\/replies\/36049\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8465\/replies\/36048\u0022\u003E\n Extend automation rules to support collaborator in the triggered by...\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8465\/replies\/36048\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-11-06\u0022\u003E\n 8 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8465\/replies\/36047\u0022\u003E\n Extend automation rules to support collaborator in the triggered by...\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8465\/replies\/36047\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-30\u0022\u003E\n 9 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8409\/replies\/35881\u0022\u003E\n Being able to sort on all columns in Tickets table view\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8409\/replies\/35881\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-30\u0022\u003E\n 9 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8409\/replies\/35880\u0022\u003E\n Being able to sort on all columns in Tickets table view\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8409\/replies\/35880\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-09-15\u0022\u003E\n 2 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/11141\/replies\/32900\u0022\u003E\n Automations \u0026gt; Ticket Updates: Add to available actions \u0026quot;Add a CC\u0026quot; (Request for your votes!!)\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/11141\/replies\/32900\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/504a07af-d08f-48f4-8975-59cbeca7abda.png\u0022 alt=\u0022durga.sundaram\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/3299b6ee-6cb3-4d7f-bc25-33f57fd46804_thumb.png\u0022 title=\u0022Community Manager\u0022 alt=\u0022Community Manager\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022https:\/\/community.freshworks.com\/members\/durga-sundaram-14489\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022durga.sundaram\u0022\u003E\n durga.sundaram\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-09-14\u0022\u003E\n 2 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9840\/replies\/32897\u0022\u003E\n Ticket Update Automations - System Updated Rules\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9840\/replies\/32897\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n"}