{"totalCount":7,"payload":"\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-08-22\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9021\/replies\/31094\u0022\u003E\n                    Freshdesk time 24 hours instead of 12 hours - feature request\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9021\/replies\/31094\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-08-17\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8947\/replies\/31091\u0022\u003E\n                    Canned Response Descriptions\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8947\/replies\/31091\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-08-17\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8963\/replies\/31090\u0022\u003E\n                    Add a \u0026quot;Anyone\u0026quot; option to Automations\u0026gt;Ticket Updates\u0026gt;When an action in performed by...\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/8963\/replies\/31090\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n\n    \n        \n        \n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n              \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-08-16\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9000\u0022\u003E\n                                        Creating canned  responses with tags\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-06-15\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/1246\/replies\/4217\u0022\u003E\n                    Freshdesk: When will we have a time format setting?\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/1246\/replies\/4217\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-06-15\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/3363\/replies\/31015\u0022\u003E\n                    Regional Date\/Time Format\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/3363\/replies\/31015\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cdiv class=\u0022default-avatar avatar-variant-3\u0022\u003E\n                                        T\n                                    \u003C\/div\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/timofey-kars-37123\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022Timofey Kars\u0022\u003E\n                    Timofey Kars\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222022-06-14\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/7464\/replies\/31014\u0022\u003E\n                    Dark Mode for Agents\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/7464\/replies\/31014\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n"}