{"totalCount":7,"payload":"\n \n\n \n \n \n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-10-31\u0022\u003E\n 2 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/11814\u0022\u003E\n Freshworks On-premise version or more servers\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n\n \n \n \n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-08-10\u0022\u003E\n 2 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/11498\u0022\u003E\n Ability to select ANY for automatic company rules\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-06-15\u0022\u003E\n 2 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9075\/replies\/32417\u0022\u003E\n Automatically Copy the To and CC list of old ticket into the new ticket created using webhook\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9075\/replies\/32417\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n\n \n \n \n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-04-05\u0022\u003E\n 3 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10808\u0022\u003E\n To export all these FCR tickets in dialog format as a question-answer\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-03-30\u0022\u003E\n 3 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/3637\/replies\/32150\u0022\u003E\n Ability to export Knowledge Base (Solutions) Documents as a PDF\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/3637\/replies\/32150\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n\n \n \n \n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222023-02-16\u0022\u003E\n 3 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10010\u0022\u003E\n Email notifications should not create a new email for the customer\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n\n \n \n \n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/9c739d2e-4807-4fef-8363-28c1f22cf309.png\u0022 alt=\u0022a.kislicyn\u0022\u003E\n \u003C\/div\u003E\n \u003Cdiv class=\u0022profilelabel\u0022\u003E\n \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1ba19f29-f0c3-4a0b-87d4-fbd2aa49bd87_thumb.png\u0022 title=\u0022Contributor\u0022 alt=\u0022Contributor\u0022\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/a-kislicyn-38651\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022a.kislicyn\u0022\u003E\n a.kislicyn\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222022-12-19\u0022\u003E\n 3 years ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/9621\u0022\u003E\n Feature Request: Resolution time based on the priority\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n"}