{"totalCount":31,"payload":"\n    \n\n    \n        \n        \n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n              \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-13\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10850\u0022\u003E\n                                        Please add a NOTE section for each automation, description title alone is not enough for something complex\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-09\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/3301\/replies\/8051\u0022\u003E\n                    select all tickets from a particular contact or email address\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/3301\/replies\/8051\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n\n    \n        \n        \n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n              \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-09\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10829\u0022\u003E\n                                        We NEED to see deleted or spam tickets in a customers timeline so we can find them easily when checking for errors\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-04\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10780\/replies\/32185\u0022\u003E\n                    Add Escalate Button to agent UI\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10780\/replies\/32185\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-04\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10083\/replies\/32184\u0022\u003E\n                    Auto-refresh on tickets view\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10083\/replies\/32184\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-04-04\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10793\/replies\/32183\u0022\u003E\n                    Undo ticket merge\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10793\/replies\/32183\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-03-29\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10754\/replies\/32144\u0022\u003E\n                    Fix timeline to include ALL unresolved tickets i.e. pending etc.\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10754\/replies\/32144\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n\n    \n        \n        \n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n              \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-03-29\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10754\u0022\u003E\n                                        Fix timeline to include ALL unresolved tickets i.e. pending etc.\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n\n    \n        \n        \n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n              \u003Cspan class=\u0022useraction\u0022\u003Ehas started a topic with the title\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-03-29\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10753\u0022\u003E\n                                        Add Freshdesk filter for \u0026quot;all unresolved status EXCEPT for open\u0026quot;  i.e. only pending, waiting, etc.\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n    \n        \n        \n    \n\n    \n\n    \n\n    \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n        \u003Cdiv class=\u0022table__cell\u0022\u003E\n            \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n                \u003Cdiv class=\u0022flag__image\u0022\u003E\n                    \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n                        \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022qa-profilepicture\u0022\u003E\n                            \u003Cdiv class=\u0022profilepicture\u0022\u003E\n                                                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/icon\/200x200\/eb916d18-61a0-4b6c-9fb5-e65fcf40aa9e.png\u0022 alt=\u0022reuven\u0022\u003E\n                                                            \u003C\/div\u003E\n                                                            \u003Cdiv class=\u0022profilelabel\u0022\u003E\n                                    \u003Cimg src=\u0022https:\/\/uploads-us-west-2.insided.com\/freshworks-en\/attachment\/1614c0e0-6203-4731-9f87-f539848f3810_thumb.png\u0022 title=\u0022Skilled Expert\u0022 alt=\u0022Skilled Expert\u0022\u003E\n                                \u003C\/div\u003E\n                                                    \u003C\/a\u003E\n                    \u003C\/div\u003E\n                \u003C\/div\u003E\n\n                \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n                    \u003Cdiv class=\u0022user_meta\u0022\u003E\n                                                                \u003Ca href=\u0022\/members\/reuven-41753\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022reuven\u0022\u003E\n                    reuven\n                \u003C\/a\u003E\n                \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n            \n        \n                        \u003Cspan class=\u0022text--meta\u0022\u003E\n                            \n\n\n\u003Ctime class=\u0022  qa-latest-post-time\u0022 datetime=\u00222023-03-19\u0022\u003E\n    3 years ago\n\u003C\/time\u003E\n\n                        \u003C\/span\u003E\n                    \u003C\/div\u003E\n\n                                \u003Ch4\u003E\n                \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10157\/replies\/31749\u0022\u003E\n                    Improve the merge function to show original dates of the merged tickets and preserve the order of notes\n                \u003C\/a\u003E\n            \u003C\/h4\u003E\n             \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/ideas\/10157\/replies\/31749\u0022\u003E\n                 View reply\n             \u003C\/a\u003E\n        \n                \u003C\/div\u003E\n            \u003C\/div\u003E\n        \u003C\/div\u003E\n\n    \u003C\/div\u003E\n\n\n"}