{"totalCount":6,"payload":"\n \n\n \n\n \n \n \n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas answered the following question:\u003C\/span\u003E\n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-29\u0022\u003E\n 6 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/conversations\/20645\u0022\u003E\n \u003Cspan title=\u0022Solved\u0022 class=\u0022icon icon--replace icon--round icon--checkmark text--success qa-icon-answered\u0022\u003ESolved\u003C\/span\u003E\n Auto create ticket from contract screen\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-28\u0022\u003E\n 6 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/conversations\/20645\/replies\/37820\u0022\u003E\n Auto create ticket from contract screen\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/conversations\/20645\/replies\/37820\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-13\u0022\u003E\n 7 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/12320\/replies\/19818\u0022\u003E\n Auto approving service request tickets in a workflow\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/12320\/replies\/19818\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-12\u0022\u003E\n 7 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/8379\/replies\/19813\u0022\u003E\n Create Scenario Automation for individual agent\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/8379\/replies\/19813\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-09-10\u0022\u003E\n 7 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/12368\/replies\/19779\u0022\u003E\n ticket automation : new type not visible\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/questions\/12368\/replies\/19779\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n \n \n \n \n\n \n\n \n\n \u003Cdiv class=\u0022table__row qa-activities-row\u0022\u003E\n\n \u003Cdiv class=\u0022table__cell\u0022\u003E\n \u003Cdiv class=\u0022user flag flag--top\u0022\u003E\n \u003Cdiv class=\u0022flag__image\u0022\u003E\n \u003Cdiv class=\u0022avatar avatar--L\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022qa-profilepicture\u0022\u003E\n \u003Cdiv class=\u0022profilepicture\u0022\u003E\n \u003Cdiv class=\u0022default-avatar avatar-variant-2\u0022\u003E\n T\n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/a\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003Cdiv class=\u0022user_data flag__body\u0022\u003E\n \u003Cdiv class=\u0022user_meta\u0022\u003E\n \u003Ca href=\u0022\/members\/tayexe-66212\u0022 class=\u0022username link link--quiet qa-username\u0022 title=\u0022tayexe\u0022\u003E\n tayexe\n \u003C\/a\u003E\n \u003Cspan class=\u0022useraction\u0022\u003Ehas left a reply\u003C\/span\u003E\n \n \n \u003Cspan class=\u0022text--meta\u0022\u003E\n \n\n\n\u003Ctime class=\u0022 qa-latest-post-time\u0022 datetime=\u00222025-08-31\u0022\u003E\n 7 months ago\n\u003C\/time\u003E\n\n \u003C\/span\u003E\n \u003C\/div\u003E\n\n \u003Ch4\u003E\n \u003Ca class=\u0022link--header thread-list-block__title\u0022 href=\u0022https:\/\/community.freshworks.com\/conversations\/19460\/replies\/37169\u0022\u003E\n The automation rule does not reopen a ticket if the note added is not from the requester.\n \u003C\/a\u003E\n \u003C\/h4\u003E\n \u003Ca class=\u0022link link--underline\u0022 href=\u0022https:\/\/community.freshworks.com\/conversations\/19460\/replies\/37169\u0022\u003E\n View reply\n \u003C\/a\u003E\n \n \u003C\/div\u003E\n \u003C\/div\u003E\n \u003C\/div\u003E\n\n \u003C\/div\u003E\n\n\n"}