Past Coffee Chat summaries
Every two weeks, in the Freshworks Academy Community, we host an hour-long discussion about a pre-determined topic called the ‘Coffee Chat’. We then compile the highlights of the chat into a summary post. Check out all the summaries here!
- 4 Topics
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Finding the right people to hire for your customer support team can be hard. However, we have some suggestions which will make your life easier. Take a look at the questions we've discussed: Q1. What are the skills you look for in candidates?Q2. What are the things to keep in mind while writing you...
Hiring and training new agents is an essential process everywhere. Here are questions that we discussed and we've attached a PDF that has all the suggestions and processes our community members suggest when it comes to training and onboarding newbies. Q1. What are some things you do to make newbies...
We often need to talk to customers about hard topics. Whether it is acknowledging a mistake which you’ve made or telling them about a rise in subscription fees, you might be wondering the best way to go about it. Here are the questions that we discussed during the session and a few tips in the PDF t...
Wondering if self-service is the right solution for your company? Here are the questions that we discussed during the session and a few points which might help you decide! Q1. How many of you use self-service? Why/why don’t you use it?Q2. If you have a self-service portal, what are the challenges yo...
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