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8 Topics

J
Apprentice
JJacks0nApprentice
asked in Analytics

Top 5 issues

Looking to use the reports feature to produce a Top 5 Sub Category report.   creating the reports is not a problem but would like to have the report limit to the top 5 Categories then in each category have a top 5 sub category 

0
J
Apprentice
3 days ago
G
Apprentice
GregBolekApprentice
asked in Analytics

Analytics/Report Creation resources...

With being a new user/client to FreshService, I am struggling to use the Analytics area to create custom reports, and pull out useful information.  The YouTube offerings are old, and do not go into custom report generating. Also, there are no “How-to” resources listed anywhere. Can someone give me some assistance? Thank you!

0
G
Apprentice
16 days ago
Y
Apprentice
YourizApprentice
asked in Analytics

Extract ALL tickets data - API and scheduled export

Hello community,I’ve been looking pretty much everywhere (I guess) and couldn’t find a solution, hopefully something changed over the last months.How can I extract all the tickets from my Freshdesk? I’m planning to extract as much data as possible (years possibly) so that I can integrate it with my BI solutions and develop very specific reports and dashboards. If I schedule a Data export I’ll only get tickets updated in the last 30 days, and if I access it through the API I have a limit of 30k tickets (pretty much one month worth of data for us).Is there a way to go further back in time and extract more and more tickets?Thank you,Youri

0
Y
Apprentice
17 days ago
Zellbury
Apprentice
ZellburyApprentice
posted in Analytics

Analytics Report Drill Down Option

Team,This is to inform you that in Freshdesk Analytic Reports there is no drill down option available from where we can check the selected data. Please share the updates on this and do let us know when this issue will be resolved.

1
Jebas
Contributor
1 month ago
rashmi.nag
rashmi.nagCommunity Manager
published in Analytics

Freshworks Analytics | Ask the Experts SessionSESSION RECORDING

We saw an overwhelming response to the Freshworks Analytics AMA held on January 25, with more than 350 of you attending live - A terrific start to the new year 💥 For all those who couldn’t make it, we couldn’t let you miss out. Take a look when you get a chance -  ✔️Key takeaways from this session: Overview of Freshworks Analytics Use-case-based feature demos  Product Roadmap Engagement with product experts   

6256
akshita.kanumury
Community Debut
2 months ago
S
Apprentice
spredeApprentice
asked in Analytics

Creating team avg. widgets

Hello everyone.  I am having a heck of a time finding online or here on how to create a simple Team Average Widgets for the following.Team Avg Resolved TicketsTeam Avg Created TicketsTeam Avg Agent Reply CountIn my mind it should be simple, just chose the data I want to extract and then select average instead of total but the only options I get are Total and Percentage. What am I missing?

0
S
Apprentice
2 months ago
badettecruise
Apprentice
badettecruiseApprentice
posted in Analytics

Analytics - How much can you do in Growth?

Moving my reporting from google sheets to Analytics, but finding limitation on combo chart. I am in growth plan and I am a huge fan of combo charts. Unfortunately I don’t think it’s available. Can you share your best graphs using Analytics that are both aesthetically and statistically pleasing?

0
badettecruise
Apprentice
3 months ago
rashmi.nag
rashmi.nagCommunity Manager
published in Analytics

Fall ‘22 Launch: Join the discussion - An AI-powered platform built for everyone

 AI-driven analytics make it possible to forecast business metrics. Watch this snippet from our Fall Launch ‘22 to know more about this. 💬 How will you use AI-powered Forecasting to make data backed decisions❓

250
rashmi.nag
4 months ago

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