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Product best practices

Learn about new and old Freshworks product features from your peers

  • 7 Topics
  • 2 Replies

7 Topics

Maxii.D
Apprentice
Maxii.DApprentice
posted in Product best practices

Use Freshdesk In Your Website

To use Freshdesk on your website, you can follow these steps: Sign up for Freshdesk: If you haven't already, sign up for Freshdesk and create an account. Set up your helpdesk: Once you've created your account, set up your helpdesk by configuring the settings, adding agents, and customizing your support portal. Integrate Freshdesk with your website: To integrate Freshdesk with your website, you can use one of the following methods: Embed a Freshdesk widget on your website: Freshdesk provides a widget that you can embed on your website. The widget allows your customers to submit support tickets without leaving your website. You can customize the widget to match your website's design. Use the Freshdesk API: If you have the technical expertise, you can use the Freshdesk API to integrate Freshdesk with your website. The API allows you to create tickets, update tickets, and retrieve ticket information from Freshdesk. Test your integration: Once you've integrated Freshdesk with

0
Maxii.D
Apprentice
18 days ago
Sparkmodapk
Apprentice
SparkmodapkApprentice
posted in Product best practices

Kind of resources and support are available through the Freshworks

The Freshworks community provides various resources and support for users of their software products. These include: Community Forum: Freshworks has an active community forum where users can ask questions, share best practices, and get help from other users. The forum covers a wide range of topics related to Freshworks products, including product updates, integrations, and troubleshooting. Knowledge Base: Freshworks has a comprehensive knowledge base that contains articles, tutorials, and guides to help users get the most out of their products. The knowledge base covers topics like setup and configuration, customization, and troubleshooting. Training and Certification: Freshworks offers various training and certification programs to help users become experts in their products. These programs include online courses, webinars, and workshops that cover topics like product features, best practices, and industry trends. Overall, the Freshworks community provides a wealth of resources an

0
Sparkmodapk
Apprentice
18 days ago
Sparkmodapk
Apprentice
SparkmodapkApprentice
posted in Product best practices

Kind of resources and support are available through the Freshworks community for users of their software products

The Freshworks community provides various resources and support for users of their software products. These include: Community Forum: Freshworks has an active community forum where users can ask questions, share best practices, and get help from other users. The forum covers a wide range of topics related to Freshworks products, including product updates, integrations, and troubleshooting. Knowledge Base: Freshworks has a comprehensive knowledge base that contains articles, tutorials, and guides to help users get the most out of their products. The knowledge base covers topics like setup and configuration, customization, and troubleshooting. Training and Certification: Freshworks offers various training and certification programs to help users become experts in their products. These programs include online courses, webinars, and workshops that cover topics like product features, best practices, and industry trends. Support Tickets: Freshworks provides support tickets for users wh

0
Sparkmodapk
Apprentice
18 days ago
J
Apprentice
JacquelineApprentice
asked in Product best practices

E-Mail Thread \ History append when replying

HalloWo kann ich das einstellen?Wenn ich auf ein Ticket antworte, möchte ich, dass der gesamte E-Mail-Verlauf an den Benutzer gesendet wird.Vielen Dank für Ihre Hilfe.JB

2
J
Apprentice
1 month ago
I
Contributor
Ivan_CROContributor
asked in Product best practices

Receive spam email in freshdesk

We are Office 365 users and have several emails in our Freshdesk system.The issue is that sometimes emails from customers go into spam for whatever reason and aren’t picked up by FD.So each day someone needs to connect to each mailbox on Outlook online, check the spam folder and move legit emails to the inbox to be picked up by FD.Is there any way to get all these emails into Freshdesk, in the spam folder for instance ?Disabling the spam filter on O365 is out of the question…

0
I
Contributor
3 months ago
Chris S.
Skilled Expert
Chris S.Skilled Expert
asked in Product best practices

Some FreshChat weird behavior...

Hello,Today we had a meeting with a customer about Freshchat and their Chatbot.During this meeting, I've seen a few strange behaviors…Like when we've changed something and ticked on preview, the bot always started at Flow 1.1In our training environment, however, our bots always start the preview from the point where we have edited something.So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1Is this a change that i've missed? or is this a setting that we can edit?Secondary, we've noticed that we cannot delete a pointer that is set.So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable. Do we miss something, or is this normal behavior?Looking forward to hear from you!GreetZ!Chris.

0
Chris S.
Skilled Expert
6 months ago
G
Skilled Expert
GaborSkilled Expert
asked in Product best practices

How to hide the group column and keep the agent column

Hi,In the table ticket view we have an empty group column - as seen on the screenshot below.We do not have any groups in use, only agents.We would like to see the assigned agents, but hide the unnecessary group column.Is that possible ?Thank you for your advice!  

0
G
Skilled Expert
6 months ago

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