We are Office 365 users and have several emails in our Freshdesk system.
The issue is that sometimes emails from customers go into spam for whatever reason and aren’t picked up by FD.
So each day someone needs to connect to each mailbox on Outlook online, check the spam folder and move legit emails to the inbox to be picked up by FD.
Is there any way to get all these emails into Freshdesk, in the spam folder for instance ?
Disabling the spam filter on O365 is out of the question…