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Product best practices

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  • 3 Topics
  • 0 Replies

3 Topics

I
Contributor
Ivan_CROContributor
asked in Product best practices

Receive spam email in freshdesk

We are Office 365 users and have several emails in our Freshdesk system.The issue is that sometimes emails from customers go into spam for whatever reason and aren’t picked up by FD.So each day someone needs to connect to each mailbox on Outlook online, check the spam folder and move legit emails to the inbox to be picked up by FD.Is there any way to get all these emails into Freshdesk, in the spam folder for instance ?Disabling the spam filter on O365 is out of the question…

0
I
Contributor
1 month ago
Chris S.
Skilled Expert
Chris S.Skilled Expert
asked in Product best practices

Some FreshChat weird behavior...

Hello,Today we had a meeting with a customer about Freshchat and their Chatbot.During this meeting, I've seen a few strange behaviors…Like when we've changed something and ticked on preview, the bot always started at Flow 1.1In our training environment, however, our bots always start the preview from the point where we have edited something.So say if you add a Flow 5.5 and want to check that, you just click on Preview it starts the preview at 5.5 and not on 1.1Is this a change that i've missed? or is this a setting that we can edit?Secondary, we've noticed that we cannot delete a pointer that is set.So, if the customer creates a flow (say 5.5 again) and then selects that when choosing option 1, the next step should be flow 6.1 and afterwards sees that it should be 6.2, it is not editable. Do we miss something, or is this normal behavior?Looking forward to hear from you!GreetZ!Chris.

0
Chris S.
Skilled Expert
3 months ago
G
Skilled Expert
GaborSkilled Expert
asked in Product best practices

How to hide the group column and keep the agent column

Hi,In the table ticket view we have an empty group column - as seen on the screenshot below.We do not have any groups in use, only agents.We would like to see the assigned agents, but hide the unnecessary group column.Is that possible ?Thank you for your advice!  

0
G
Skilled Expert
3 months ago

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