We’re super thrilled to roll out Article Templates for Freshdesk Knowledge Base. You can start creating templates for your articles and make the entire content creation process fast and efficient.
With the list page, it's quick and easy to access all your templates - create new ones, clone from an existing one or even get started with an article using a template.
You can create templates such as step-by-step guides, installation guides, how-to or release notes based on your business needs and the team can simply choose from the list of templates to start working on their articles. With granular permissions, you get to choose who has the permission to create and manage templates within the team.
Mark as default
Many a time, you would always want your team to get started on a specific template rather than starting on an empty page. The default template option can also be extended to add certain content and formatting guidelines as well as sharing author instructions.
Using a template is pretty simple, you get to preview the templates and add them in a click - either from the templates page or the article page. You can also add multiple templates in your articles if need be.
Read this article to learn more about article templates and how to get started with it. We'd love to hear your feedback so please feel free to drop your comments here.