The Freshdesk mobile app is available for download on both the iOS App Store and on Google Play for Android. We've designed our apps keeping support teams in mind, to help them respond to customers on the go. We’re also constantly working on the apps, building things that make your lives easier.
Here are some of the updates we’ve shipped in the last three months:
Improvements in search
Updated translations
Field service management: your field technicians can now use the app to plan their day in advance, document problems and provide updates from the field.
The ability to create new contacts via the floating action button. You can also easily add contacts while creating tickets
Views will now show the number of tickets in them.
Support for the new unified Freshworks login experience
A way for you to easily share your ideas and report issues about the mobile app.
We’ve also made enhancements and bug fixes specifically for the iOS app, such as:
Time logs feature revamp
Agents can view a list of time logs associated with a ticket and log time manually. They can also start and stop timers from the app.
Copy phone numbers on long press
Agents can long-press the email address and phone number in the contacts page to copy them to the clipboard.
Make phone calls directly from the app
Agents can place calls directly from the Freshdesk app
via the phone dialer, if Freshcaller is not connected to their account
via Freshcaller if it’s connected to their account and if the Freshcaller app is also installed on their device.
The agent will be taken to the App Store if Freshcaller is connected to the account but not installed on their device. Prior to this update, agents could only place calls via Freshcaller irrespective of the account settings.
Performance improvements
We’ve improved the performance of the iOS app and it now has a shorter launch time.
Bug fix: crash on sending replies
Sometimes, the app crashed when an agent tried to send responses, even though the responses get sent and the ticket gets updated. This is fixed.
Bug fix: Unable to send email to an email address that isn’t a contact
Agents were unable to send email to an email address that isn’t already a contact on the account. This is fixed.
This post is a list of the significant updates from the last three months. You can follow the forum to get all our updates in the future as well.
The Freshdesk mobile app is available for download on both iOS and Android devices.
Cheers