We've just shipped version 3.3 of the Freshdesk Android App. The release includes the following features:
- Warnings when another agent has just replied to a ticket you're replying to.
- Reply to forwards: you can now have conversations with third parties in separate threads inside tickets, just like you can do on the web.
- Hold option for phone calls, and the ability to transfer calls to external numbers
- Support for date fields.
- The ability to change ringtones and toggle vibration for ticket notifications.
- Showing customer and associated company names in the ticket list.
- Agent summary in the dashboard menu. You can switch to account-level ticket summary from Settings.
- Voice search for supported phones. You can now call out 'Ok, Google' followed by relevant commands to look up tickets, customers and solution articles in your account. Read more here.
Here's a blog post that further showcases what's new in version 3.3.