Release Notes - 26 Aug 2019

Related products: Freshservice

Enhancements:


  • Thank you detector: The Thank You Detector, powered by Freddy, our AI buddy,  can intuitively detect when your end-users respond with a ‘Thank You’ and can keep resolved or closed tickets at bay or from re-opening. This can be set up using the workflow automator. More info here.



  • Approval Request: While requesting approvals for a change or a service request, users can now choose the option called “First Responder” where the request will be immediately approved/rejected based on the first approver’s action alone.


  • Change Types: We’ve added four new additional change types in Freshservice. Navigate to Admin -> Form Fields -> Change Fields and scroll down to the change type to enable/ disable or change the names for the following change types.



  • SLA policies: Now users can escalate a ticket to the reporting manager right away.



  • Workflow Automator: Now HTML code editor is supported for  “Send Emails” option in the action node for all modules.


Bug fixes:


  • Tickets: While performing bulk actions on a ticket, the reply was added twice to the ticket. This is now fixed.


  • Change Template: When a custom field was set to mandatory, it threw an error that the field was required while creating the change template. This is now fixed.

 


Nice bunch of changes one of which we implemented very quickly. Thanks to Freddy. 


This one though, what does it mean? 

Workflow Automator: Now HTML code editor is supported for  “Send Emails” option in the action node for all modules.


I already use, with limited final format success the following: Is this what you mean?


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Hey Patrick,


Glad you loved the changes implemented by the team and regarding the automator update, yes that's exactly what I mean.