Enhancements:
- Tickets: Now users can quickly assign tickets to groups or to a particular agent right from the tickets list page.
- Roles & Permissions: We're now introducing a distinct permission to manage agent availability for automatic ticket assignment (round-robin). Navigate to Admin > Roles > Administration > Manage Agent Availability. This ability would continue to be available to agents who have the "Play God" permission.
- Asset API V2: For Create Asset and Update Asset APIs, we now support string inputs for Domain. In View Asset API, the Domain name is now available as String instead of ID earlier.
- SLA Policies: Now users have the ability to set the SLA to a minimum of 5 minutes for response and resolve time.
Bug Fixes:
- Tickets: Previously when users removed attachments from a child ticket the attachment in parent ticket was automatically deleted. This is now fixed.
- Form Templates: Users faced few formatting issues in form templates description. This is now fixed.
- Custom Dashboard: Previously the username didn’t render for the Leaderboard widget. This is now fixed.