Freshdesk will soon allow more customization of roles and permissions that can be assigned to an agent. With the new customization capabilities, you will be able to choose who can create a ticket, allow certain agents to edit statuses, CRUD permissions for service tasks, View, edit and manage permissions for the Analytics tab.
Stay tuned here for more updates!
-Swetha, Community Manager
Advanced permissions for custom roles
Freshdesk
Join the Community or User Group to Participate in this Discussion
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.