BUG FIXES:
- There was an issue with searching ticket IDs and company names under accounts with helpdesk language as Japanese. This is fixed
- A formatting issue occurred while using the ‘Attach file’ option and this is fixed
- While typing in a ticket, when a word was removed using backspace, two spaces before the word were also removed. This is resolved
- An exception error was shown when a user creating a sandbox had a name in other languages. This is fixed
- An authentication error was shown while accessing the Analytics page and the reports did not load. This is resolved
- After integrating Zapier and Freshdesk, some default fields were not showing up and this is fixed
- Agent availability was not getting updated and it is fixed now
- While creating a solution article, the hyperlink was not appended to the selected word and this is resolved
- There were some translation issues with the canned response folders and it is fixed now
- There were UI alignment issues in ticket and service task automation rule creation pages
- Due to migration to Orgv2, the helpdesk’s language and timezone was overridden and this is fixed now
- Solutions dashboard was not loading in omnichannel accounts and it is fixed now
- Priority field was not greyed out for agents with read-only access and it is resolved now
- Translation was missing in-app ticket notifications and it is fixed now
Cheers!:)
-Swetha Shiva, Community Manager, Freshworks