Freshdesk Customer Success — Release Notes (August 25, 2021)

Related products: Freshsuccess

User Stories

  • Using the Connector UI, it is now possible to clear customer data

Technical Stories

  • We’ve added a ‘data clean’ flag in the org table to allow the clearing of customer data for the org in the backend

  • There are a few copy text and logo changes within Marketplace apps

L4 Bugs

  • Subject line from existing sent campaigns weren’t getting copied into templates

  • An export from account list contained truncated fields

  • Multiple copies of churn likelihood were getting updated at once

  • There was a metrics issue with “Lost MRR (downgrades + cancellation)" in Analytics

  • There was a column sorting issue in the churn forecast dashboard

Bugs

  • There was an issue in the account description in the Column Customization feature

  • CC'd email addresses were unable to view the recipients in email thread

  • There was a misalignment of a check mark in Goal Completed alert

  • In the Analytics module, when performing Account and Time comparisons, the export file’s CSV name was not the same as the chart name

  • When adding a manual measurement to a goal and clicking on the field, update notifications showed up

  • When a goal is created using auto-deploy, the owner and the due date were missing in the task

  • There was a sorting issue in the revenue churn trends table in the Churn dashboard

  • An error message popped up on clicking “Save to Prod” under the details tab within Connector

  • In the accounts user list page, Search and Export to CSV wasn’t working as expected

Feature Requests

  • We’re now supporting dimensions for the churn dashboard filter

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