Freshdesk Customer Success

Freshdesk Customer Success — Release Notes (September 02, 2021)

Related products: Freshsuccess

User Stories

  • Presence of onblur in multiple email box for onboarding tooling

Technical Stories

  • We’ve converted the primary contact field to being an editable field
  • When clearing customer data, we now have a validation check to see if there are any running jobs
  • We’ve adjusted CSP (Userleap to Sprig)

Bug Fixes

  • In Team performance, the Alert Age section was not showing all the categories
  • There was an export issue in the Account list page with 41K+ accounts
  • Users were unable to view the selected Churn likelihood field in the Account details page
  • There was an overlap of a tooltip in the Goal template creation screen
  • The cursor reverted to the beginning of the interaction details content after the user edits the content
  • In the Account 360 slider, the primary customer contact was not rendered
     
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