Introducing Flexible Hierarchy in Freshdesk Knowledge base!

Related products: Freshdesk
Introducing Flexible Hierarchy in Freshdesk Knowledge base!

Flexible Hierarchy enables you to structure your Freshdesk knowledge base and categorize the content for better organization and easy navigation. You can now create folders up to 5 levels under each category and scale your knowledge base architecture.

You can also control how customers can access their knowledge base by setting permissions to view and manage articles at the first folder level.

Learn more about how you can structure your KBase here.


 

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Extending this feature to Freshservice anytime soon?


@Vishal Nema 


Extending this feature to Freshservice anytime soon?

@manas.shukla can help here in answering this


Extending this feature to Freshservice anytime soon?

@manas.shuklacan help here in answering this

Let’s hope the answer is “Yes!!!!” 😃