Perform bulk actions to manage canned responses, and measure the quality and effectiveness effortlessly.
With this update, you can:
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Create multiple new responses and update the existing ones in bulk with ease
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Manage who gets the privilege to export/import these responses - be able to grant and remove access
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Track and define metrics to measure the usage of canned responses per your business needs
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Set permissions to view/share insights with necessary stakeholders, such as other admins, quality coaches, content writers, and even agents
