Christmas comes early! Freshdesk Analytics gets a glow-up! šŸ“ŠāœØ

Related products: Freshdesk

As a Freshdesk admin, now you can do more and get more out of Freshdesk analytics. We have been working on a series of exciting updates for you. All these updates are focused on making Freshdesk more curated and flexible for serving your individual business needs. Here is a snapshot of all our new updates:

  • Stay on top of your business-specificĀ parameters using Customer Metrics & Attributes:Ā Custom Metrics enableĀ you toĀ use simple arithmetic operations or complex functions to combine data points and get a holistic view of your business environment. With this update, you can streamline your reporting process by tailoring your metrics to your needs and gleaning actionable insights into your business. Learn more

Ā 

  • Report Sharing in groups - Agents and admins managing the reports can share them to Agent Groups with different levels of access and permissions.Ā Learn more

Ā 

  • Add custom fieldsĀ to contacts & companies:Ā You can now add custom fields as column information for their contacts & companies on Freshdesk. Custom fields allow you to filter user data according to specific needs and get granular insights on your business. Generating user-specific business reports has never been easier!

Ā 

Hi!

Ā 

When will this go live?


Hi!

Ā 

When will this go live?

Hi,

Ā 

Yes the features above are live. Please let us know if you need help help.


Hi!

Ā 

When will this go live?

Hi,

Ā 

Yes the features above are live. Please let us know if you need help help.

Ah I was now that you wrote ā€œfreshdeskā€, any idea if and when this will come for Freshchat? Cause i cant find it live there at the moment :)


Hope it will be also be available in freshservice :)