New Features and Enhancements
Freshdesk Telephony Partner Extension with Genesys and Amazon Connect
Freshdesk Telephony Partner Extension just got two new telephony partners. Connect Freshdesk with your Genesys or Amazon Connect account to extend your omnichannel capabilities!
More details here.
Multiple ticket forms enhancements
You can now publish multiple forms on the help widget. With this update, you can choose the right form on the widget based on your issue.
More details here.
Freshdesk Custom Objects enhancements
Custom Object support for native objects is now extended to Companies. Moreover, customers can set up automation rules for Custom Objects, raise tickets associated with a record, and agents can view/update records associated with that ticket.
More details here.
Bug fixes
These were the bugs detected, and they’ve now been fixed.
- The Spanish translation was incorrect for Watcher Email Notification.
- The ticket forms were not updated on the customer portal based on the selection for a few customers.
- Customers were unable to preview customizations made to their portal.
- Customers in one region could not add their account to the Freshworks domain in another region.
- Tickets were not fetched when customers tried to apply ticket filters in the List view.
- There were issues with the filter company API.