Freshdesk Contact Center Release Notes - February 2023

Freshdesk Contact Center Release Notes - February 2023

Bug fixes

These were the bugs detected, and they’ve now been fixed.

  1. Restrict customers from creating Freshcaller domains in same name.
  2. Supervisor does not see call barging control panel when call parking is enabled
  3. mic_permission feature was not enabled by default for new signups
  4. Caller widget opens automatically when a user opens the integrated account page
  5. For round-robin enabled calls, if the first agent ignored an incoming call, the second agent hears the ringing sound twice even after the call was attended. 
  6. All the messages are playing only in either male/female voice
  7. Redirect to contact from phone widget in Freshsales is redirecting to the total contacts page
  8. In Free plan, unable to update hangup as rule for a number when downgraded from growth
  9. Multiple tickets are getting created for a call
  10. Phone credits become 0(zero) in an existing account when wallet is created
  11. Deduct credits is giving an error as current account is not set in serializer
  12. When a user purchases a number, credits aren’t deducted from the phone credits
  13. Postpaid credits are not getting reflected in the billing page
  14. On searching call metrics with specific notes as search term, all calls in the account are listed
  15. During conference calls, network warning logs are not present for second Agent
  16. Network warning profile icon location is incorrect during parallel call 
  17. Network warning logs are not present for warm transfer in call metrics - Conference room
  18. Network warning banner is not present for subsequent unparked calls starting from second unparked call.
  19. Network warning logs are not present in the call metrics page.
  20. Marketplace & PhoneBot pages are not loading in INT region integration accounts
  21. Call Recordings are not playing in the caller pages for Freshsales customers
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