What is Custom Agent Status?
With Agent Status, you can get complete visibility into how agents are spending their time when they’re unavailable to assist customers. This makes planning for workforce management much easier and helps evaluate agents better.
Enable your agents to update their availability in real-time, and understand how they spend their time on a day-to-day basis.
How you can manage your support team with agent status
Create custom statuses based on how your agents work. Eg: Meeting, Lunch, Coffee, etc.
Integrate with a BI tool and get insights into where agents spend their time
Check out more details here!