Product Update

Introducing Early Access Program for Freshchat Response SLA!

Related products: Freshchat

What is Response SLA?

Response SLA allows you to set SLA targets for the first response and every response in Freshchat. Set up different response SLAs for multiple scenarios - a general SLA for all conversations, specific SLAs for channels or groups (like Support, Sales, etc.), and more. 

With Response SLAs, you can:

  • Ensure that your team responds within a specified time

  • Prioritize high-value customers with a shorter SLA

  • Provide an optimal customer experience 

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What will change

Here’s how the agent experience on the Inbox page will change once Response SLA is enabled for your account.
 

Before 

After

 

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Read the solution article here.

This feature is now LIVE and available on all Freshchat accounts.