What is Response SLA?
Response SLA allows you to set SLA targets for the first response and every response in Freshchat. Set up different response SLAs for multiple scenarios - a general SLA for all conversations, specific SLAs for channels or groups (like Support, Sales, etc.), and more.
With Response SLAs, you can:
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Ensure that your team responds within a specified time
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Prioritize high-value customers with a shorter SLA
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Provide an optimal customer experience
What will change
Here’s how the agent experience on the Inbox page will change once Response SLA is enabled for your account.
Before | After |
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Read the solution article here.