Introducing ‘Sign in with Google’ to connect your Gmail account with Freshdesk

Related products: Freshdesk Support Desk

In today’s custom mailbox settings, if you are connecting your Gmail account to Freshdesk, you can choose the Plain Authentication method, provide username/password and set up your incoming or outgoing mailbox settings.

What is this about? 

  • We will be removing the option to set up your Gmail mailbox using the Plain Authentication method going forward 

  • You can use the OAuth option, that is, you can sign in through Google automatically and complete your incoming or outgoing mailbox settings

  • OAuth is an open-standard authorization protocol or framework that provides applications the ability to secure designated access

  • It is an authentication protocol that allows you to approve one application interacting with another on your behalf without giving away your password

Why are we deprecating Plain Authentication?

  • This process requires you to allow less secure apps to connect to your Gmail making it tedious to set up the mailbox

  • This process is not completely secure

  • Setting up 2 Factor Authentication (2FA) is also required to complete the process

  • Gmail will soon deprecate this option from their end and stop supporting this process. Read more on this

Why OAuth?

  • Protects your account by helping Gmail identify and prevent suspicious login attempts, and allows them to enforce G Suite admin-defined login policies, such as the use of security keys

  • OAuth doesn’t share password data and instead uses authorization tokens to prove an identity between consumers and service providers

  • There are no multiple passwords or external steps involved here

  • An easier, faster and more secure way to login


  • Whenever the token expires, we will display a banner inside the account to update your Google password and then sign in using OAuth again to update your settings inside Freshdesk 
  • This feature will be rolled out to all accounts in August 2021

-Swetha Shiva, Community Manager


Hello Freshworks team. Do you know when exactly in August 2021 will this be enforced.