Freshservice On-Call Management is now available for Beta tryouts to select customers in US and AU pods! EU and APAC will closely follow next, by November 20. Interested in trying it out? Fill out this form right away!
Freshservice On-Call Management prevents service outages by enabling IT teams to immediately respond to critical incidents by kickstarting collaboration between IT and DevOps teams. It allows them to configure agent availability schedules and specify escalation policies/channels to accelerate incident response and resolution.