Launching the All-new Knowledge Base

Related products: Freshdesk

Hello everyone,


We're super excited to launch the all-new Knowledge Base in Freshdesk. It is packed with a bunch of improvements that will make content creation and content management a breeze. Let's find out what's new:


Refreshing new UI
A complete redesign of the Knowledge Base to make it intuitive, seamless, user-friendly and powerful.



Better manageability
Manage the entire Knowledge Base right from changing the settings of categories/folders/articles or reordering them based on your needs - all from within a single page.



Quick views
With the extensive article list page, it's quick and easy to access all your articles or draft or published - all in one single page. On top of it, you can customize the table and choose the required columns based on your needs - make it personalized.


Focussed content workspace
Remove the clutter with content from different portals. The Knowledge Base of each portal gets its own space and makes it pretty easy to manage them.  



Improved article creation experience
A simple interface to create articles makes it a breeze for content writers and the additional meta information gets its own space on the right pane.



Note: This version doesn't include Multilingual Knowledge Base yet as we are making some interesting improvements on it as well. You should hear more about it in the coming weeks. Please follow this space for more updates. 


Update: Multilingual support for the new Knowledge Base is available now, read more about it here.


If you'd like to get early access to the new Knowledge Base, please drop a comment below. 


- Sajesh

Nice feature! Can you please enable at our account? Thanks!




GREAT NEWS!!! 


The new Knowledge Base is now available to all of you - our valuable customers. We take this opportunity to thank each one of you who has shown interest from the beta stage and has been helping us with lots of valuable feedback. You played a key part in making it a great success and helping us perfect every piece of it. 


Please do keep your feedback coming our way and we will ensure to work together in bringing more capabilities.


Please, we want to try that, thanks!

Hi how do i get the customers to see this view please?





We have rolled out Article Versioning to our new Knowledge Base. You can learn more about it here: https://support.freshdesk.com/support/discussions/topics/50000000839


Hey! Can you enable in our account, pls?




Suzy, it should already be available for your account. Let me know if you don't see it in your knowledge base. You can read more about versioning here


Did you check out the recent update to our Knowledge Base? We have rolled out Approval Workflow to help you set up an efficient content creation process and enable you to create quality and consistent content to meet your standards. Read more about it here.


Our Knowledge Base editor gets a bunch of interesting and useful updates such as Interlinking articles, Table of Contents, and a lot more. Learn more about it here and start creating engaging content for your users.


Great news! We're extremely delighted to announce the launch of Article Templates for your knowledge base. Start creating templates for your knowledge base to save time on creating content and deliver a consistent experience to your customers.


Read more.


Did you read about the recently launched Knowledge Base Analytics? Now, you can get an overview of your knowledge base performance, gain insights into your articles, and measure your team's performance. Learn more about it here