Manage your workforce with injixo! πŸ‘©β€πŸ’»

Related products: Freshchat

A complete workforce management package to help you strike the right balance between your customers, teams, and business. Make well-informed staffing decisions, switch from manual planning methods to automation, have complete and direct control over support costs.

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​​With this integration, you can:

  • Identify future workload based on historical chat data from Freshdesk Messaging

  • Determine how many of your chat agents are required, and rightly-skilled

  • Easily manage agents' shifts

  • Create reports to measure and track KPIs at the end of each WFM cycle

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Check out the app here!

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