A complete workforce management package to help you strike the right balance between your customers, teams, and business. Make well-informed staffing decisions, switch from manual planning methods to automation, have complete and direct control over support costs.
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ββWith this integration, you can:
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Identify future workload based on historical chat data from Freshdesk Messaging
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Determine how many of your chat agents are required, and rightly-skilled
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Easily manage agents' shifts
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Create reports to measure and track KPIs at the end of each WFM cycle
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