- Carousels(iOS, Android and React Native SDK)
Now you can share a catalog of options on your mobile SDK with Carousel APIs.
- Messenger Visibility
With this feature you can make your Freshchat messenger to stay visible, hidden or only visible within your working hours (Global Business Hours).
- Keyboard Shortcuts
Carry out common actions with speed using Keyboard Shortcuts.
- Auto-resolve by Groups
Now you can auto-resolve conversations assigned to specific Groups.
- RBAC for Topics
Roles and Permissions is now supported for Topics. You can provide/restrict access to Topics at a granular level.