Release notes - 17th April 2018

Related products: Freshservice

Features:

  • Software Asset Management - a new module that allows you to manage all the software in your organization network. With SAM, all your software will be brought under the Software module that can be accessed under Assets from the left sidebar. SAM is currently enabled for new accounts and will be enrolled for older accounts in phases. To know more about SAM, click here


Marketplace:

  • App developers can now render apps on New Ticket New page (link)

  • Introduced event APIs (link) and interface APIs (link) for apps rendering in New Ticket Page. 


Bug Fixes:

  • Fixed an issue where the recent search list displayed a blank entry when a exact match text was searched (eg. <laptop>)

  • SFB breakage

  • Incorrect Last Logged in Time Shown For Agents

  • Task note disappears after it is updated from calendar