Release notes - 27th November 2017

Related products: Freshservice



Enhancements:






1) Introducing live updates on the Ticket detail view page for agents when the ticket is updated.






The following are the events captured as an update:







  • Conversations (Private Notes, Public Notes & Customer Replies) 


  • Properties Updated


  • Task Updates


  • Approval Updates


  • Associations Updated 


  • Child Ticket Updates












2) Introducing the ability to select multiple values for nested fields (in filter conditions) in custom reports








Bug Fixes:










  • Fixed an issue where logging in from a non-whitelisted IP resulted in a 500 Error


  • Fixed an alignment issue in Admin -> Discovery -> Probe where the probe installations were not displayed properly.




  • Fixed issues in the table layout in Admin -> Financial Management