Error: you have been restricted from accessing this helpdesk page

  • 16 September 2020
  • 4 replies
  • 19 views

I have this error in te add new ticket in mi helpdesk


ashampoosnap2020.09.1613h53m10s001_50459.png

4 replies

 I also have users getting this error.

image



We have the same problem. Customers can not open a new ticket by logging in to his account. But he can open a new ticket by email. 


Best regards,

Aaron


If you'll put in a support ticket with Fresh Desk they can fix it for you.  I believe it has something to do with the spam settings on your account.  Took them about 5 minutes to fix it on mine.  It's not something we can do on our end.


Getting this problem again, last time fresh desk support added out account to a whitelist because of something to do with spam. We have had 24 days of up time since this and are now experiencing it again. Anything we can do to fix this permanently freshdesk?


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