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Not seeing content for FAQs or Chat (iOS application using Swift 3)

  • 16 November 2016
  • 1 reply
  • 22 views
M
Rank

I'm evaluating your SDK in an iOS application, using your latest Cocoapod (as of 11/15/2016), and although the ViewControllers for FAQs and Chat are there, and we're able to navigate to them correctly, there is no content on their screens.




Curious as to what steps we might need in order to see our content?




We used the instructions from your website for integration of your Cocoapod and API usage - the fact that we do see your ViewControllers suggests that those basic steps were performed correctly.  But, I assume we've missed something because of the lack of content.




Appreciate any guidance you can offer.  Thank you.


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1 reply

S
Rank
Hi Markus,

Can you confirm you are seeing this behavior on a simulator and not a real device?

If it is indeed on the simulator, our integration instructions do talk about a known issue and provide a workaround. Pasting the content below:

iOS 10 Simulator issue


 


Hotline SDK depends on keychain services. Xcode 8.0 (8A218a) /  iOS 10 simulators have
an issue with keychain services, which does not allow the SDK to
retrieve data from the store when there are no "entitlements" set up. We
expect this issue will be fixed in the later version of Xcode. In the
meantime, we suggest the following workaround to continue testing on the
iOS 10 simulators.


 


In
the project’s capabilities page, please turn on push notifications
capability (and select the "fix issue" if any issue appears). This is a
work around to ensure there is a valid entitlement file for the
project (which the simulator requires to work correctly), and once
testing is done you can discard these changes. Hopefully the issue will
be resolved in the next Xcode update.



If this doesn't help, please let us know and we can get on a remote session to help you with this!

Thanks,
Sri

 


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