Visit Freshworks.com Visit Freshworks

Replies posted by manoj

48 Replies

W
Apprentice
wayneApprentice
posted in Archives - Freshdesk

Clumsy delay while loading popup widget

Hi Wayne, We have fixed this issue. It should be working fine in your account. Check your ticket status - https://support.freshdesk.com/support/tickets/860408 Regards, Manoj

2
M
Contributor
7 years ago
T
Apprentice
troy.fulkersonApprentice
posted in Archives - Freshdesk

What is the proper SPF record to create for Office 365/Exchange Online?

Troy, Please refer to the link below for instructions on setting up the SPF record. https://support.freshdesk.com/solution/articles/43170-creating-an-spf-record-to-ensure-proper-email-delivery Regards, Manoj

3
S
Apprentice
7 years ago
A
Apprentice
andres.gonzalezApprentice
posted in Archives - Freshdesk

Disable Automatic ticket generation from email

Hi Andres, "Helpdesk Restriction" feature in freshdesk should help you solve your problem. You could use this feature to allow only users from a whitelisted domain to be able to clear tickets. Please refer to the link below for more details. https://support.freshdesk.com/support/solutions/articles/218385-restricting-helpdesk-access-to-certain-domains-whitelisting-

5
aravind.sundararajan
Skilled Expert
7 years ago
A
Contributor
alice.phantomContributor
posted in Archives - Freshdesk

search not working well

Alice, I have got a support ticket created for this issue and have responded to it via email. 

1
M
Contributor
7 years ago
keith.bucknall
Apprentice
keith.bucknallApprentice
posted in Archives - Freshdesk

Forward emails not logging tickets

Hey Keith,This is the expected behaviour in the application. This is done specifically in cases when the agents receive emails from customers directly.A workaround to avoid this from happening would be removing the forwarding header (FW) from the subject line and the sender information from the content of the email before forwarding. Let me know if it helps. Regards,Manoj

1
M
Contributor
8 years ago
M
Contributor
mfrischmanContributor
posted in Archives - Freshdesk

Security Flaw: Forgot Password Mechanism Can Circumvent Verification

Hi Alessio and Chris,If you would like to prevent users being able to reset their passwords, You could edit the email notification for Password reset under Admin -> Email Notifications -> Requester Notifications and remove the password reset placeholder and put up a message to reach out to support for resetting the password. The agents can reset the password for the users manually when the customers reach out.Having said this, The users will be able to reset their password only if they are verified users in your freshdesk account. Chris, This should solve your concern of new users submitting in the middle of the night. You could turn off "User activation email" under Email Notifications to avoid the user activating themselves. Please revert for clarifications. Regards,Manoj.

25
K
Contributor
7 years ago
J
Contributor
joshwContributor
posted in Archives - Freshdesk

Length of Time User Activation Link is Active

Hello All,The activation links triggered will be valid till the activation link is generated again for the same user.If you guys face any issues with the links not being working, Please let us know we will be happy to help.

13
M
Contributor
8 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi Guys,I'm attaching a new version of the Insightly CRM plug. One would have to update the below details in the freshplug.baseInsightly - inslightly crm url apikey - he has to provide the api keyIf you happen to face any difficulties in getting it to work, Please send us an email to support@freshdesk.com mentioning about this version of the plug, We will help you sort out the issue.Code Below, <div id="insightly" class="insightly"> <div class="content" id="insightly_data"> <ul class="tabs nav-tabs sleek-tab hide" id="myInsightlyTab"> <li class="active first"> <span class="ficon-arrow-left back_button hide"></span> <a href="#insightly-contact">Contact</a> </li> <li> <a href="#insightly-tasks">Tasks</a> </li> </ul> <div class="tab-content"> <div clas

42
K
Community Debut
6 years ago
J
Apprentice
juanApprentice
posted in Archives - Freshdesk

Bug when using "Inster link"

Hi Guys,We have some good news.We have rolled out a fix for this issue yesterday. You should be able to insert links without any issues now.Sorry about the inconvenience caused.  Regards,Manoj

2
M
Contributor
8 years ago
D
Contributor
dennisContributor
posted in Archives - Freshdesk

attachment limit 15MBs warning when emailing

Dennis,When an email contains an attachment of more than 15 MB,The email will be converted as a ticket successfully with a message as shown in the screenshot below indicating that the attachment is dropped.If it is not happening, There could be a possibility in your email server forwarding the email to freshdesk forwarding address.Thanks,Manoj

17
aravind.sundararajan
Skilled Expert
6 years ago
T
Apprentice
tjerkApprentice
posted in Archives - Freshdesk

https for javascript and css includes

Hi Stefan,If your website is running on HTTPS, Please replace the URL you are using in the feedback widget code with your freshdesk URL ( https://yourcompany.freshdesk.com) since it has a SSL certificate by default. However, The custom URL you are using does not have an SSL certificate and is running on HTTP. 

7
J
Community Debut
8 years ago
C
Apprentice
connorgenykApprentice
posted in Archives - Freshdesk

Help Me!

Hi Vernon,You would usually get this error message when the freshdesk account is suspended. I could see multiple accounts associated to your email address. However, Two of them are suspended. We have sent an email to you requesting for the freshdesk account URL. Please respond to the same. 

7
H
Contributor
6 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi All,We have updated the code. Please check and see if it helps. <div id="insightly" class="insightly"> <div class="content" id="insightly_data"> <ul class="tabs nav-tabs sleek-tab hide" id="myInsightlyTab"> <li class="active first"> <span class="ficon-arrow-left back_button hide"></span> <a href="#insightly-contact">Contact</a> </li> <li> <a href="#insightly-tasks">Tasks</a> </li> </ul> <div class="tab-content"> <div class="tab-pane fade in active" id="insightly-contact"> </div> <div class="tab-pane fade in" id="insightly-tasks"> </div> </div> <div id="insightly_error" class="sloading"> <p class="message"></p> <a href="#Co

42
K
Community Debut
6 years ago
R
Contributor
rbContributor
posted in Archives - Freshdesk

JIRA Integration: User does not exist

Hi Robin,Could you please let us know the browser you are trying it on?.

6
aravind.sundararajan
Skilled Expert
7 years ago
V
Apprentice
vinoth.shankaran_oldApprentice
posted in Archives - Freshdesk

Insightly CRM

Hi Kevin,Please find the updated freshplug for Insightly CRM. Hope this helps. 

42
K
Community Debut
6 years ago
B
Apprentice
bas_13581Apprentice
posted in Archives - Freshdesk

Public ticket url dissapeard

Hello Bas,Please set the "Who can view tickets on portal" option available under Admin -> Portals -> Settings as "Anyone with Public Ticket URL" .This should enable the public ticket URL placeholder for usage in the email notifications. This is a security oriented change we brought in recently. Hope this helps. Thanks,Manoj

1
M
Contributor
8 years ago
I
Apprentice
info_12409Apprentice
posted in Archives - Freshdesk

emails not forwarded and getting spammed

Hi,I just tried sending an email to your support email address(xxxx@xxxxxsatman.co.uk) and it got converted as a ticket properly. Could you please check and see if it works fine now?Thanks

2
R
Contributor
5 years ago
C
Apprentice
craig.cooperApprentice
posted in Archives - Freshdesk

Wiki

Hello Craig,We have converted your topic as a ticket. One of our representatives will get back to you. Regards,Manoj

2
aravind.sundararajan
Skilled Expert
6 years ago
I
Apprentice
info_13540Apprentice
posted in Archives - Freshdesk

rename Requester* & Subject* & Description*

Hey Sharon,The names you have mentioned are the labels displayed to the customer for those specific ticket fields. You could rename those labels under Admin -> Ticket Fields. Double on the respective field and you could change the label in the popup box. Once changed, Please click on "Done" and then click on "Save Ticket Fields" for the changes to take effect.

1
M
Contributor
8 years ago
C
Apprentice
chuckApprentice
posted in Archives - Freshdesk

Double Billing

Hi Chuck,I have converted your message to a ticket and will get back to you from the ticket.

1
M
Contributor
8 years ago
B
Apprentice
bcsprocessApprentice
posted in Archives - Freshdesk

FreshDesk URL is redirecting to temp link

Hi,It looks Single Sign On is enabled in your account. You could disable it under Admin -> Security which will disable the redirect.You could login to your account now by entering the freshdesk credentials in the below URL.https://mastergardenersclub.freshdesk.com/login/normalHope it helps. 

1
M
Contributor
8 years ago
M
Apprentice
msmithApprentice
posted in Archives - Freshdesk

Unable to edit agent email address

Hi Guys,Sorry for the delay in responding to this thread.@Mark Are you facing this issue still?.@Tanya, Could you please let us know the error message you are getting while deleting the secondary email address?.

3
aravind.sundararajan
Skilled Expert
7 years ago
R
Apprentice
ratuckerApprentice
posted in Archives - Freshdesk

Fresh Desk

Hi,We haven't had issues specific to Sprout accounts off late. Also, I tried to load your account and it works as expected. Could you please let us know the error message you are getting when you access the application in the browser?.

1
M
Contributor
8 years ago
S
Apprentice
stompnoiseApprentice
posted in Archives - Freshdesk

Adding note to a ticket returns status 500

Hi Aldrich,Could you please us with the command you are using?.

4
P
Apprentice
8 years ago
A
Contributor
ask.usContributor
posted in Archives - Freshdesk

every time customers reply a new ticket is created!!!

Hi Steve,The person replying to the ticket could still remove the information in the quotes and reply. It will get threaded as conversation provided the person responding is part of that ticket as mentioned in my previous response.If the person decides to compose a new email and send, It could still get threaded as conversation provided the ticket ID is added to the subject of the email in the below format.[#Ticket ID]

16
S
Contributor
7 years ago

Badge winners

Show all badges
Terms of UseCookie settings