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Replies posted by nadams

1 Reply

N
Apprentice
nadamsApprentice
posted in Archives - Freshdesk

Can I change the properties of a ticket via email?

Hello, Yes, this is the senario that I am refering to : When an Agent replies back from his inbox to a ticket with the Ticket ID in the subject and keywords like "Status:closed" that automatically sends the reply and changes the ticket to closed. If this is your requirements, then, yes,we have plans to bring this in form of "Email Commands". The only reason that I mention the email API is that is the functionality that I have to acheive this function in ZenDesk. Is there a timeline on when this feature will be available?  It is a key peice of functionality for us as we have an odd campus with 5 buildings, and we need to be able to change ticket status on the go.  Unless you have an Android app in the pipeline? Thanks Nick

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12 years ago

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