Replies posted by selleckj
I raised a ticket about cc's being duplicated - which is now fixed. In the response from Freshdesk - I was told...When a requestor adds a CC while submitting a ticket, it gets copied to all the conversations in that particular ticket which is a default behaviour in Freshdesk and it is not an issue. If want to remove an unwanted CC while replying to a ticket, you have to manually do it. I am happy to do it manually - but I want it to stay removed.I am sure there is a view that the person raising the support ticket should get to choose who they cc and all of those should be cc'd - but I dont want external clients cc'ing other staff in the company and every reply from then on cc's all our internal staff unnecessarily.
Mark problems as "FIXED"Archived
Any progress on this? We are starting to make a mess on our forum - going in a prefixing all fixed cases with word [Fixed], but we cannot search or group them, things that were fixed a long time ago - we need to move them off.. put in a version number etc.. Just like features.
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