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Replies posted by cbarina

3 Replies

C
Contributor
cbarinaContributor
posted in Archives - Freshdesk

Big issue when replying to customers - sometimes response shows up as blank in Freshdesk trail.

In case others want to try and replicate/verify this issue - it seems to be when using certain mouse-based actions are taken, specifically, highlighting all text in the editor by clicking at the beginning of the text and dragging downwards. We replicated it in Chrome and IE across different accounts, but it's still tagged as "awaiting developer fix" in my ticket queue.

4
D
Community Debut
7 years ago
C
Contributor
cbarinaContributor
posted in Archives - Freshdesk

Big issue when replying to customers - sometimes response shows up as blank in Freshdesk trail.

Hi Anna,I think I found a way to replicate this issue consistently - I'll email support about this, but it involves selecting using click-drag.

4
D
Community Debut
7 years ago
C
Contributor
cbarinaContributor
posted in Archives - Freshdesk

New ticket form on support portal - focus jumps to last field (Description) rather than first field (First name)

Sure - this is in Chrome. See screenr - and note how it automatically jumps to the description field...http://www.screenr.com/PmTN

3
V
Contributor
10 years ago

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