Replies posted by david.barrett
I have read through this as I think it deserved it based on Anon's time and effort investigating it and showing very succinctly the questions he has and also the reasoning behind these questions. It is an interesting topic that I do not suffer from as I do not use this type of SSO but as an outsider it appears that Freshdesk are side stepping the very specific and direct questions with general answers on your core product and not take into account this legacy SSO implementation. The angle Anon is approaching this from appears to be constructive but I can also see the frustration creeping.What I would like to see is a point by point answer to each question as to why it is an issue or not, if it is an issue then an understanding of how you will resolve this and the time scales.Good Luck to Freshdesk and Anon on determining the best outcome.CheersDavid
Surely the email portion of this can be solved by using custom mail settings, I know this is a feature of the Forest Plan but opening this up to all paid plans would remove this issue entirely for those that have a preference.We have it set up to send and receive via an Office 365 account and this works really well for us and presents our business much more professionally as we too were not that happy about the Freshdesk reference. Of note, this was not very visible to Outlook users but in GMail it is very obvious.Worth thinking about as an option..
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