Replies posted by todd_11602
Us too.. This is a huge issue.. Without notification to our agents that a ticket has been submitted by a customer, they don't respond on time. We have responded to customers in a timely manner and they are upset because they are not getting the emails for hours later at times. Gonna have to find another helpdesk pretty quick if this isn't resolved. I love Freshdesk but, can't use it at all if the alerts aren't going out. HELP!!
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