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Replies posted by josh.thayer

7 Replies

J
Apprentice
jaymixterApprentice
posted in Archives - Freshdesk

Search Function needs to be fixed to support a lot of very logical searches

A year later and still having issues with the Search function. Often times I get content returned that has nothing to do with what I searched, or if I use tags they aren't recognized. What's the point of tags in that case?

10
A
Contributor
7 years ago
J
Apprentice
jaymixterApprentice
posted in Archives - Freshdesk

Search Function needs to be fixed to support a lot of very logical searches

Ditto, still issues with Search not pulling up the most relevant content. 

10
A
Contributor
7 years ago
G
Contributor
ggirdwoodContributor
posted in Archives - Freshdesk

****Shocking basic SLA functionality missing****

Thanks for the update.

4
aravind.sundararajan
Skilled Expert
6 years ago
G
Contributor
ggirdwoodContributor
posted in Archives - Freshdesk

****Shocking basic SLA functionality missing****

Any word from the admins on the status of the major overhaul of reports?Thanks.

4
aravind.sundararajan
Skilled Expert
6 years ago
B
Apprentice
barton.myersApprentice
posted in Archives - Freshdesk

Search Relevance and Tags

Thanks for the reply Sajesh! Right now we are having to remove all the tags since it seems to mess with the search function and actually lowers the relevance of anything we tag. Search still seems fairly broke even after doing that though. We have about 200 articles, which necessitates search. We look forward to an ETA on resolution, and using this system. Freshdesk is still a fantastic product even with its shortcomings. Thanks!

8
A
Contributor
7 years ago
B
Apprentice
barton.myersApprentice
posted in Archives - Freshdesk

Search Relevance and Tags

Anyone have any info on this behavior? I mean, it really defeats the purpose of tagging anything, since it seems to function in reverse to how you'd expect it to. 

8
A
Contributor
7 years ago
J
Apprentice
jaymixterApprentice
posted in Archives - Freshdesk

Search Function needs to be fixed to support a lot of very logical searches

Last update 2 years ago. Can we get a status update on this? Seeing that the knowledge-base (solutions) is a large component of Freshdesk, I'd hope this has been resolved since the original post. However, I seem to be experiencing this exact issue described above. Thanks.

10
A
Contributor
7 years ago

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